{"id":8028,"date":"2025-08-01T11:55:25","date_gmt":"2025-08-01T11:55:25","guid":{"rendered":"https:\/\/primelivestreaming.com\/politica-de-reembolso\/"},"modified":"2026-01-22T19:05:15","modified_gmt":"2026-01-22T19:05:15","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/primelivestreaming.com\/pt-pt\/politica-de-reembolso\/","title":{"rendered":"Pol\u00edtica de Reembolso"},"content":{"rendered":"\t\t
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Pol\u00edtica de Reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. O Nosso Compromisso Contigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Na Prime Streaming, queremos que estejas completamente satisfeito com a tua subscri\u00e7\u00e3o. Se encontrares um problema t\u00e9cnico causado por n\u00f3s e n\u00e3o formos capazes de o resolver no prazo de 7 dias \u00fateis, tens direito a um reembolso total ou parcial <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Quando S\u00e3o Concedidos Reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Os reembolsos podem ser emitidos se:<\/span><\/p>\n

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  • O servi\u00e7o n\u00e3o funcionar devido a uma falha t\u00e9cnica do nosso lado (servidor, link de streaming, etc.).<\/span><\/li>\n
  • Forneceres informa\u00e7\u00f5es corretas (tipo de dispositivo, endere\u00e7o MAC, etc.) e n\u00e3o conseguires usar o servi\u00e7o \u2014 e o nosso suporte n\u00e3o conseguir restaurar a funcionalidade no prazo de 7 dias.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    3. Casos em Que os Reembolsos N\u00e3o S\u00e3o Eleg\u00edveis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Os reembolsos n\u00e3o ser\u00e3o concedidos se:<\/span><\/p>

    • O problema decorrer da tua liga\u00e7\u00e3o \u00e0 Internet, dispositivo, defini\u00e7\u00f5es da aplica\u00e7\u00e3o ou fatores externos al\u00e9m do nosso controlo.<\/span>

      <\/p><\/li>

    • Violares os nossos termos (por exemplo, partilha da conta, uso n\u00e3o autorizado de revendedor) e a tua subscri\u00e7\u00e3o for suspensa.<\/span>

      <\/p><\/li>

    • Mudares de ideias ap\u00f3s a subscri\u00e7\u00e3o ou simplesmente decidires que j\u00e1 n\u00e3o precisas do servi\u00e7o.<\/span>

      <\/p><\/li>

    • Forneceres informa\u00e7\u00f5es incorretas no momento da compra (MAC errado, tipo de dispositivo, etc.), especialmente para subscri\u00e7\u00f5es baseadas em MAC.<\/span>

      <\/p><\/li>

    • J\u00e1 tiveres usado parte da subscri\u00e7\u00e3o. O reembolso total \u00e9 apenas para per\u00edodos n\u00e3o utilizados <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      4. Reembolsos Parciais & Subscri\u00e7\u00f5es Usadas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Se usaste o servi\u00e7o durante algum tempo antes do problema, oferecemos um reembolso parcial pela parte n\u00e3o utilizada, em vez de um reembolso total<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      5. Como Solicitar um Reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Para solicitar um reembolso:<\/span><\/p>

      1. Contacta-nos atrav\u00e9s do e-mail ou WhatsApp associado \u00e0 tua conta.<\/span>

        <\/p><\/li>

      2. Fornece o teu n\u00famero de pedido\/fatura, endere\u00e7o MAC (se aplic\u00e1vel) e uma descri\u00e7\u00e3o clara do problema.<\/span>

        <\/p><\/li>

      3. Os pedidos devem ser feitos no prazo de 7 dias ap\u00f3s a compra ou ativa\u00e7\u00e3o.<\/span>

        <\/p><\/li>

      4. Ap\u00f3s aprova\u00e7\u00e3o, o reembolso ser\u00e1 emitido atrav\u00e9s do mesmo m\u00e9todo de pagamento que usaste. O processamento do reembolso pode levar de 21 a 30 dias, dependendo do teu fornecedor de pagamento. <\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        6. Ap\u00f3s as Condi\u00e7\u00f5es de Reembolso\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Ap\u00f3s a emiss\u00e3o de um reembolso, a subscri\u00e7\u00e3o \u00e9 considerada cancelada; n\u00e3o podes reutilizar ou reativar a mesma conta.<\/span>

          <\/p><\/li>

        • Ao subscreveres, concordas com esta Pol\u00edtica de Reembolso, bem como com os nossos Termos & Condi\u00e7\u00f5es.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Pol\u00edtica de Reembolso 1. O Nosso Compromisso Contigo Na Prime Streaming, queremos que estejas completamente satisfeito com a tua subscri\u00e7\u00e3o. Se encontrares um problema t\u00e9cnico causado por n\u00f3s e n\u00e3o formos capazes de o resolver no prazo de 7 dias \u00fateis, tens direito a um reembolso total ou parcial 2. Quando S\u00e3o Concedidos Reembolsos Os […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8028","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de Reembolso - PRIME LIVE STREAMING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primelivestreaming.com\/pt-pt\/politica-de-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolso - PRIME LIVE STREAMING\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Reembolso 1. O Nosso Compromisso Contigo Na Prime Streaming, queremos que estejas completamente satisfeito com a tua subscri\u00e7\u00e3o. Se encontrares um problema t\u00e9cnico causado por n\u00f3s e n\u00e3o formos capazes de o resolver no prazo de 7 dias \u00fateis, tens direito a um reembolso total ou parcial 2. 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