Frequently asked questions
Need Help? We’re Always Here
Got questions or setup issues? Our support team is online 24/7 via WhatsApp and Email to help you instantly. Whether you’re new to Prime Streaming or a pro, we make it easy, fast, and friendly.
What is Prime Streaming IPTV?
Prime Streaming is a premium IPTV subscription offering live TV, movies, series, and sports worldwide in HD & 4K quality.
What does the IPTV subscription include?
You get 35,000+ live channels, 220,000+ movies & series, sports, EPG, Catch-Up, and multi-device support.
Is Prime Streaming an official IPTV provider?
We provide a private premium IPTV service using high-performance servers to ensure stability, quality, and speed.
Which devices are supported?
Smart TVs (Samsung, LG), Android TV, Firestick, MAG, iOS, Android phones, tablets, and Windows/Mac.
Can I use one subscription on multiple devices?
One subscription works on one device at a time. Multi-connection plans are available on request.
Do I need a VPN to use IPTV?
A VPN is not required, but it is recommended in some regions for better privacy and stable streaming.
Does IPTV work worldwide?
Yes, Prime Streaming works in the USA, UK, Canada, Europe, and worldwide with a good internet connection.
What internet speed is required?
Minimum 10 Mbps for HD and 25 Mbps for 4K streaming for the best experience.
Do you provide EPG (TV Guide)?
Yes, we offer a full Electronic Program Guide (EPG) for easy channel navigation.
Is Catch-Up TV included?
Yes, Catch-Up is available on selected channels (up to 7 days).
Does IPTV buffer or freeze?
Our Anti-Freeze technology and premium servers reduce buffering to the minimum.
Can I watch sports and PPV events?
Yes, all major sports channels, leagues, and Pay-Per-View events are included.
Are movies and series updated?
Yes, new movies and series are added daily.
Do you offer a free trial?
Yes, free trials are available for new users (limited slots).
How do I receive my subscription?
After payment, you receive your login details instantly via email or WhatsApp.
What payment methods do you accept?
We accept PayPal, credit cards, and debit cards.
Is my payment secure?
Yes, all payments are fully secured and encrypted.
Can I cancel my subscription?
Subscriptions are prepaid and non-refundable, but support is always available.
What apps do I need to use IPTV?
We support popular apps like IPTV Smarters, TiviMate, and also provide our own apps.
Is IPTV legal?
IPTV laws vary by country. The customer is responsible for how they use the service in their region.
Do you provide customer support?
Yes, we offer 24/7 support via WhatsApp and email.
What should I do if a channel is not working?
Contact our support team — issues are usually fixed quickly.
Can I upgrade my plan later?
Yes, upgrades are available anytime.
Do you offer IPTV reseller plans?
Yes, we offer reseller packages with competitive prices and full support.
How can I become a reseller?
For reseller plans or negotiations, please contact us directly via WhatsApp or Gmail.
Is reseller support included?
Yes, resellers get technical assistance, updates, and stable panel access.
