{"id":8031,"date":"2025-08-01T11:55:25","date_gmt":"2025-08-01T11:55:25","guid":{"rendered":"https:\/\/primelivestreaming.com\/politique-de-remboursement\/"},"modified":"2026-01-22T19:05:16","modified_gmt":"2026-01-22T19:05:16","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Politique de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

1. Notre engagement envers vous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Chez Prime Streaming, nous souhaitons que vous soyez pleinement satisfait de votre abonnement. Si vous rencontrez un probl\u00e8me technique caus\u00e9 par nous et que nous ne sommes pas en mesure de le r\u00e9soudre dans un d\u00e9lai de 7 jours ouvrables, vous avez droit \u00e0 un remboursement total ou partiel. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

2. Quand les remboursements sont-ils accord\u00e9s ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Des remboursements peuvent \u00eatre \u00e9mis si :<\/span><\/p>\n

    \n
  • Le service ne fonctionne pas en raison d\u2019une d\u00e9faillance technique de notre c\u00f4t\u00e9 (serveur, lien de diffusion, etc.).<\/span><\/li>\n
  • Vous fournissez des informations correctes (type d\u2019appareil, adresse MAC, etc.) et vous ne pouvez pas utiliser le service \u2014 et notre assistance ne parvient pas \u00e0 r\u00e9tablir la fonctionnalit\u00e9 dans un d\u00e9lai de 7 jours.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    3. Cas o\u00f9 les remboursements ne sont pas admissibles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Les remboursements ne seront pas accord\u00e9s si :<\/span><\/p>

    • Le probl\u00e8me provient de votre connexion Internet, de votre appareil, des param\u00e8tres de l\u2019application ou de facteurs externes ind\u00e9pendants de notre volont\u00e9.<\/span>

      <\/p><\/li>

    • Vous avez viol\u00e9 nos conditions (p. ex., partage du compte, utilisation non autoris\u00e9e par un revendeur) et votre abonnement a \u00e9t\u00e9 suspendu.<\/span>

      <\/p><\/li>

    • Vous changez d\u2019avis apr\u00e8s l\u2019abonnement ou d\u00e9cidez simplement que vous n\u2019avez plus besoin du service.<\/span>

      <\/p><\/li>

    • Vous avez fourni des informations incorrectes lors de l\u2019achat (mauvaise adresse MAC, type d\u2019appareil, etc.), en particulier pour les abonnements bas\u00e9s sur MAC.<\/span>

      <\/p><\/li>

    • Vous avez d\u00e9j\u00e0 utilis\u00e9 une partie de l\u2019abonnement. Le remboursement complet ne concerne que les p\u00e9riodes non utilis\u00e9es <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      4. Remboursements partiels et abonnements utilis\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Si vous avez utilis\u00e9 le service pendant un certain temps avant le probl\u00e8me, nous offrons un remboursement partiel pour la partie non utilis\u00e9e plut\u00f4t qu\u2019un remboursement complet<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t

      5. Comment demander un remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Pour demander un remboursement :<\/span><\/p>

      1. Contactez-nous par courriel ou WhatsApp li\u00e9 \u00e0 votre compte.<\/span>

        <\/p><\/li>

      2. Fournissez votre num\u00e9ro de commande\/facture, votre adresse MAC (le cas \u00e9ch\u00e9ant) et une description claire du probl\u00e8me.<\/span>

        <\/p><\/li>

      3. Les demandes doivent \u00eatre faites dans les 7 jours suivant l\u2019achat ou l\u2019activation.<\/span>

        <\/p><\/li>

      4. Apr\u00e8s approbation, le remboursement sera effectu\u00e9 via le m\u00eame mode de paiement que celui que vous avez utilis\u00e9. Le traitement des remboursements peut prendre de 21 \u00e0 30 jours, selon votre fournisseur de paiement. <\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        6. Apr\u00e8s les conditions de remboursement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        • Une fois qu\u2019un remboursement est \u00e9mis, l\u2019abonnement est consid\u00e9r\u00e9 comme annul\u00e9 ; vous ne pouvez pas r\u00e9utiliser ou r\u00e9activer le m\u00eame compte.<\/span>

          <\/p><\/li>

        • En vous abonnant, vous acceptez cette politique de remboursement ainsi que nos conditions g\u00e9n\u00e9rales.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Politique de remboursement 1. Notre engagement envers vous Chez Prime Streaming, nous souhaitons que vous soyez pleinement satisfait de votre abonnement. Si vous rencontrez un probl\u00e8me technique caus\u00e9 par nous et que nous ne sommes pas en mesure de le r\u00e9soudre dans un d\u00e9lai de 7 jours ouvrables, vous avez droit \u00e0 un remboursement total […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8031","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique de remboursement - PRIME LIVE STREAMING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement - PRIME LIVE STREAMING\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement 1. Notre engagement envers vous Chez Prime Streaming, nous souhaitons que vous soyez pleinement satisfait de votre abonnement. Si vous rencontrez un probl\u00e8me technique caus\u00e9 par nous et que nous ne sommes pas en mesure de le r\u00e9soudre dans un d\u00e9lai de 7 jours ouvrables, vous avez droit \u00e0 un remboursement total […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/\" \/>\n<meta property=\"og:site_name\" content=\"PRIME LIVE STREAMING\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-22T19:05:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/12\/primestreaming-REFOUNDPOLICYsecI.avif\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"910\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/\",\"url\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/\",\"name\":\"Politique de remboursement - PRIME LIVE STREAMING\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/primelivestreaming.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/primestreaming-REFOUNDPOLICYsecI.avif\",\"datePublished\":\"2025-08-01T11:55:25+00:00\",\"dateModified\":\"2026-01-22T19:05:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/#primaryimage\",\"url\":\"https:\\\/\\\/primelivestreaming.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/primestreaming-REFOUNDPOLICYsecI.avif\",\"contentUrl\":\"https:\\\/\\\/primelivestreaming.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/primestreaming-REFOUNDPOLICYsecI.avif\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/politique-de-remboursement\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/accueil\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de remboursement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/\",\"name\":\"PRIME LIVE STREAMING\",\"description\":\"BEST STREAMING PROVIDER 2025\",\"publisher\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#organization\",\"name\":\"PRIME LIVE STREAMING\",\"url\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/primelivestreaming.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/NEW-SVG_PRIME-STREAMING_II.svg\",\"contentUrl\":\"https:\\\/\\\/primelivestreaming.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/NEW-SVG_PRIME-STREAMING_II.svg\",\"caption\":\"PRIME LIVE STREAMING\"},\"image\":{\"@id\":\"https:\\\/\\\/primelivestreaming.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de remboursement - PRIME LIVE STREAMING","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique de remboursement - PRIME LIVE STREAMING","og_description":"Politique de remboursement 1. Notre engagement envers vous Chez Prime Streaming, nous souhaitons que vous soyez pleinement satisfait de votre abonnement. Si vous rencontrez un probl\u00e8me technique caus\u00e9 par nous et que nous ne sommes pas en mesure de le r\u00e9soudre dans un d\u00e9lai de 7 jours ouvrables, vous avez droit \u00e0 un remboursement total […]","og_url":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/","og_site_name":"PRIME LIVE STREAMING","article_modified_time":"2026-01-22T19:05:16+00:00","og_image":[{"width":2048,"height":910,"url":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/12\/primestreaming-REFOUNDPOLICYsecI.avif","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/","url":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/","name":"Politique de remboursement - PRIME LIVE STREAMING","isPartOf":{"@id":"https:\/\/primelivestreaming.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/#primaryimage"},"image":{"@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/#primaryimage"},"thumbnailUrl":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/12\/primestreaming-REFOUNDPOLICYsecI.avif","datePublished":"2025-08-01T11:55:25+00:00","dateModified":"2026-01-22T19:05:16+00:00","breadcrumb":{"@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/#primaryimage","url":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/12\/primestreaming-REFOUNDPOLICYsecI.avif","contentUrl":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/12\/primestreaming-REFOUNDPOLICYsecI.avif"},{"@type":"BreadcrumbList","@id":"https:\/\/primelivestreaming.com\/fr\/politique-de-remboursement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/primelivestreaming.com\/fr\/accueil\/"},{"@type":"ListItem","position":2,"name":"Politique de remboursement"}]},{"@type":"WebSite","@id":"https:\/\/primelivestreaming.com\/fr\/#website","url":"https:\/\/primelivestreaming.com\/fr\/","name":"PRIME LIVE STREAMING","description":"BEST STREAMING PROVIDER 2025","publisher":{"@id":"https:\/\/primelivestreaming.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/primelivestreaming.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/primelivestreaming.com\/fr\/#organization","name":"PRIME LIVE STREAMING","url":"https:\/\/primelivestreaming.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/primelivestreaming.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/03\/NEW-SVG_PRIME-STREAMING_II.svg","contentUrl":"https:\/\/primelivestreaming.com\/wp-content\/uploads\/2025\/03\/NEW-SVG_PRIME-STREAMING_II.svg","caption":"PRIME LIVE STREAMING"},"image":{"@id":"https:\/\/primelivestreaming.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/pages\/8031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/comments?post=8031"}],"version-history":[{"count":1,"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/pages\/8031\/revisions"}],"predecessor-version":[{"id":8033,"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/pages\/8031\/revisions\/8033"}],"wp:attachment":[{"href":"https:\/\/primelivestreaming.com\/fr\/wp-json\/wp\/v2\/media?parent=8031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}