{"id":8024,"date":"2025-08-01T11:55:25","date_gmt":"2025-08-01T11:55:25","guid":{"rendered":"https:\/\/primelivestreaming.com\/politica-de-reembolso\/"},"modified":"2026-01-22T19:05:15","modified_gmt":"2026-01-22T19:05:15","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/primelivestreaming.com\/es\/politica-de-reembolso\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"\t\t
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Pol\u00edtica de reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Nuestro compromiso contigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En Prime Streaming, queremos que est\u00e9s completamente satisfecho con tu suscripci\u00f3n. Si encuentras un problema t\u00e9cnico causado por nosotros y no podemos solucionarlo en un plazo de 7 d\u00edas h\u00e1biles, tienes derecho a un reembolso total o parcial <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Cu\u00e1ndo se conceden los reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Se pueden emitir reembolsos si:<\/span><\/p>\n

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  • El servicio no funciona debido a un fallo t\u00e9cnico por nuestra parte (servidor, enlace de transmisi\u00f3n, etc.).<\/span><\/li>\n
  • Proporcionas informaci\u00f3n correcta (tipo de dispositivo, direcci\u00f3n MAC, etc.) y no puedes utilizar el servicio, y nuestro soporte t\u00e9cnico no consigue restablecer la funcionalidad en un plazo de 7 d\u00edas.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    3. Casos en los que no se conceden reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    No se conceder\u00e1n reembolsos si:<\/span><\/p>

    • El problema proviene de tu conexi\u00f3n a Internet, dispositivo, configuraci\u00f3n de la aplicaci\u00f3n o factores externos fuera de nuestro control.<\/span>

      <\/p><\/li>

    • Has infringido nuestras condiciones (por ejemplo, compartir la cuenta, uso no autorizado como revendedor) y tu suscripci\u00f3n ha sido suspendida.<\/span>

      <\/p><\/li>

    • Cambias de opini\u00f3n despu\u00e9s de la suscripci\u00f3n o simplemente decides que ya no necesitas el servicio.<\/span>

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    • Has proporcionado informaci\u00f3n incorrecta al realizar la compra (MAC incorrecta, tipo de dispositivo, etc.), especialmente para las suscripciones basadas en MAC.<\/span>

      <\/p><\/li>

    • Ya has utilizado parte de la suscripci\u00f3n. El reembolso completo es solo para los per\u00edodos no utilizados <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      4. Reembolsos parciales y suscripciones utilizadas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Si has utilizado el servicio durante alg\u00fan tiempo antes del problema, ofrecemos un reembolso parcial por la parte no utilizada en lugar de un reembolso completo<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      5. C\u00f3mo solicitar un reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Para solicitar un reembolso:<\/span><\/p>

      1. Ponte en contacto con nosotros a trav\u00e9s del correo electr\u00f3nico o WhatsApp vinculado a tu cuenta.<\/span>

        <\/p><\/li>

      2. Proporciona tu n\u00famero de pedido\/factura, direcci\u00f3n MAC (si corresponde) y una descripci\u00f3n clara del problema.<\/span>

        <\/p><\/li>

      3. Las solicitudes deben realizarse en un plazo de 7 d\u00edas a partir de la compra o activaci\u00f3n.<\/span>

        <\/p><\/li>

      4. Tras la aprobaci\u00f3n, el reembolso se emitir\u00e1 a trav\u00e9s del mismo m\u00e9todo de pago que utilizaste. El procesamiento del reembolso puede tardar entre 21 y 30 d\u00edas, dependiendo de tu proveedor de pago. <\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        6. Despu\u00e9s de las condiciones de reembolso\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Una vez que se emite un reembolso, la suscripci\u00f3n se considera cancelada; no puedes reutilizar ni reactivar la misma cuenta.<\/span>

          <\/p><\/li>

        • Al suscribirte, aceptas esta Pol\u00edtica de reembolso, as\u00ed como nuestros T\u00e9rminos y condiciones.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Pol\u00edtica de reembolso 1. Nuestro compromiso contigo En Prime Streaming, queremos que est\u00e9s completamente satisfecho con tu suscripci\u00f3n. Si encuentras un problema t\u00e9cnico causado por nosotros y no podemos solucionarlo en un plazo de 7 d\u00edas h\u00e1biles, tienes derecho a un reembolso total o parcial 2. Cu\u00e1ndo se conceden los reembolsos Se pueden emitir reembolsos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8024","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de reembolso - PRIME LIVE STREAMING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primelivestreaming.com\/es\/politica-de-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de reembolso - PRIME LIVE STREAMING\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de reembolso 1. Nuestro compromiso contigo En Prime Streaming, queremos que est\u00e9s completamente satisfecho con tu suscripci\u00f3n. Si encuentras un problema t\u00e9cnico causado por nosotros y no podemos solucionarlo en un plazo de 7 d\u00edas h\u00e1biles, tienes derecho a un reembolso total o parcial 2. 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